"Only imperfection complains of what is imperfect. The more perfect we are, the gentler and silent we become, we become more gentle and quieter regarding the imperfections of others." (Connie Merritt)
The training program “Conflict management” is intended for the staff of various departments because it addresses the internal and external causes of conflict, leaders of major departments and teams, coordinators, project managers and recruitment staff (various service and contact centres).
The goal of the training is to empower participants to respond effectively to demanding business situations that involve communicating with others, giving them the knowledge and skills that will enable them to know in advance how to manage their behavior and reactions in a calmer manner in typical conflict situations.
DURATION: ONE DAY TRAINING PROGRAM