“As the leading Croatian hospitality management company, Valamar continues to invest in human resources through its education plan that includes more than 20,000 hours of training per year. Anglo-Adria Management Consulting, as one of our partners, participate in achieving our goals of increasing the overall quality of service to guests by holding workshops in the area of sales and complaints management. Feedback of the participants – our hotel directors, front desk managers and receptionists showed the high satisfaction with the workshops, their practical applicability, professionalism, as well as the possibility of a combining both Croatian and English language during the workshop. Finally, our overall business results, surveys and mystery shopping activities show that in partnership with Anglo -Adria Management Consulting we managed to achieve our set training targets.”